Return Policy.

1. Eligibility for Returns: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Returns must be initiated within 5 days of receiving your order.

2. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service to ensure the safe return of your item.

3. Refund Processing: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, a refund will be processed to the original method of payment within 5-7 business days. Shipping costs are non-refundable, except in cases where the return is due to an error on our part.

4. Exchanges: We currently do not offer direct exchanges. If you need a different item, color, or size, please initiate a return for the unwanted item and place a new order for the desired item.

5. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately at [customer-service@email.com]. Provide clear photos of the damaged or defective product, and we will assist you in resolving the issue.

6. Non-Returnable Items: Certain items are non-returnable, including gift cards and custom-made or personalized items.

7. Policy Updates: Broke Friendz LLC reserves the right to update this return policy at any time. Customers will be notified of any significant changes, and the updated policy will be reflected on our website. If you have any questions or concerns regarding our return policy, please contact our customer service team at [broke.bestfriendz4l@gmail.com].